Negotiations and love songs

Here’s my favorite trick at work. If you also work in tech/media/computer world, feel free to use, assuming you don’t already.

If someone comes up to me and tells me that their computer/web site isn’t working, and they claim it to be a random and unrepeatable act, I laugh at them because there’s no divine interventions when it comes to computers.

However, when I am dealing with one of those same sort of people, and I don’t feel like helping them, I usually pull the divine intervention card myself. “I don’t know man, I guess it was a just a random problem.”

There, I said it. I’m an asshole.